At Denseplex, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- We accept returns within 7 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- For hygiene and safety reasons, we cannot accept returns of opened or used hair care products.
- To initiate a return, please contact our customer support team at support@[yourstore].com with your order number and reason for return.
Refunds
- Once we receive your returned product and inspect it, we will notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable.
Exchanges
- We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us within 48 hours of receiving your order.
Non-Returnable Items
- Products purchased during promotions, sales, or with discount codes are non-refundable unless damaged or defective.
Contact Us
If you have any questions about our Return & Refund Policy, please email us at support@[yourstore].com or call us at [your contact number].